Number Share - Mobile FAQs

Select a connected device below to see device-specific setup instructions:

• Samsung Galaxy Watches - Choose your device and follow the activation instructions.
• Samsung Gear S3 – Follow the Number Share Mode steps.
  
  Note: If you bought your Gear S3 through the Verizon website, or you have a pending order on your account, call Customer Service Activations at 877-807-4646 before activating your new device.
• Apple Watch
• Hum^x
  
  Note: After you save a contact in the Hum^x app, the Number Share - Mobile icon will appear on the Hum^x speaker display. You can tap the Number Share - Mobile icon and scroll through your contacts.

To connect your Gear S3 to the Verizon 4G LTE network, turn off Bluetooth on your smartphone.

It might take up to 45 seconds before the Gear S3 can connect to the Verizon 4G LTE network after disconnecting from your smartphone.

These devices can use Number Share - Mobile in the US, Canada, and Mexico:

Outside of the US, Canada and Mexico, Number Share - Mobile won't work when you're traveling internationally. Your host device (smartphone) is still likely to work. Use our Trip Planner to determine if your phone will work in a specific country. For more information, see International Travel FAQs.

When you suspend the host smartphone line, Number Share - Mobile service suspends all shared devices.

When suspending a connected device, the host smartphone (and any other connected devices sharing that host line) will still have service.

Some of your smartphone's features won't work on your connected devices. These features include:

• Verizon Smart Family™ - For example, if you placed call restrictions for your child's host device, the child will be able to send and receive calls despite those restrictions on any connected devices made available to the child.
• Call Forwarding.
• Voicemail - You can access voicemail from your connected device by calling your host smartphone number and PIN.
• Call Filter.
• Call and message blocking - Calls and messages to and from blocked contacts won't be blocked on the connected device when sharing with the host smartphone.

You can deactivate the Number Share - Mobile feature at any time (higher charges may apply).

If you deactivate the host line, all connected device lines must:

• Be deactivated
• Be moved to another Number Share - Mobile host line
• Operate independently if applicable (as a standalone which will involve a line access charge increase)
  
  Important: Extra fees apply if a connected device operates in standalone mode.

To stop sharing a connected device with Number Share - Mobile:

• Go to the Manage Connected Devices page in My Verizon. Visit Number Share - My Verizon website - Manage Devices to learn how.
  • To learn how to turn off Number Share - Mobile with the My Verizon app visit My Verizon app - Turn off Number Share.
    • Note: You must be an Account Owner or Account Manager to manage Number Share - Mobile.
• Apple Watch and Palm can't operate in standalone mode. They must be paired with a compatible smartphone.

Yes, You can share your Verizon mobile number with non-Number Share - Mobile devices, (e.g., tablets, non-Verizon devices, etc.) with Verizon Messages (Message+). However, you don't need to use the Message+ app when the devices are Number Share-capable.

Eligible Apple® users can share a number with iOS Support of Single Phone Number for Multiple Devices. Learn more with our HD Voice FAQs.

Moving in and out of Bluetooth range of your host phone while on a call on the connected device will cause the call to fall back to the host device. For now, if you're going out without the host device, you'll want to wait until you're out of range before you make a call from your connected device.

Yes, you can use a Bluetooth headset with Palm.

You can also use Bluetooth headsets with other connected devices, but we don't recommend it. Using a Bluetooth headset with other connected devices may interfere with communication between your connected device and the host device.

Palm doesn't pair with your host device through Bluetooth. So you can use a Bluetooth headset without worrying about interference.

No, once Number Share - Mobile is activated on your account, the number listed on your bill is blocked and won't work. The connected device will only receive calls when the shared host phone number is called.

No, Number Share - Mobile with Hum^x is only for voice calls, and doesn't include messages or app alerts.

If you call emergency 911 from a connected device (e.g., a connected watch), you'll be able to receive the 911 call back from emergency responders, but only on the connected device.

You can make a 911 call on Number Share - Mobile connected devices whenever you have a cellular connection. Calls to 911 are routed and answered according to guidelines set by local public safety officials in your area. 9ll calls should only be used for true emergencies.

Important: Emergency 911 calls operate differently if a connected device is Wi-Fi Calling-enabled, you are outside of cellular coverage and only Wi-Fi is available. If you plan to have only your connected device (such as a Number Share - Mobile-enabled watch) without taking your paired host phone along, you should update your 911 US address on your paired phone based on where you will be located. This is the location that will be given to emergency services when you call 911 from the connected device (e.g., your watch). You can go to your phone's Settings and change your 911 address at any time.

We provide enhanced location information to emergency call takers but can't guarantee your precise location. Mobile phones/devices are affected by the environment. Factors such as weather, terrain and buildings may affect mobile service and the ability to calculate the caller's location, particularly for 911 calls placed indoors. If possible you should always tell the emergency call taker your location.

Number Share - Mobile cannot be used to support 911 calls over TTY devices. Alternative accessible means of reaching 911 include: (1) using a TTY or captioned telephone service directly from a cellular or landline telephone; (2) sending a text message to 911 (in areas where text-to-911 is available); or (3) using IP-based relay services, such as IP captioned telephone service or IP Relay from a wireless or landline data connection.

For more information, visit our E911 Compliance FAQs.

If you can't make or receive calls, try these steps to fix the issue:

1. Be sure the device you want to use is powered on.
2. Turn both devices off and on.
3. Go to the Manage Connected Devices page in My Verizon and verify your connected device is appearing next to your host device, which means Number Share is set up correctly between your devices. If not, follow the steps to set up Number Share.

Complete these steps:

• Try making an outgoing call from the device. When the device you called starts ringing, it should show the shared number.
• Try making an incoming call to the shared number from another device. All the devices connected to the network for that shared number should ring.

If your messaging isn't working, follow the steps in our Troubleshoot your device page to find a solution.