Apple Music Family perk with select mobile and home internet plans FAQs

You can choose this perk when you sign up for an eligible mobile phone or home internet plan.

Or when you have an eligible plan, you can add the perk anytime in My Verizon:

1. Sign into either your:
   1. Mobile account (phone and/or wireless home internet) - Select Services & Perks and scroll down to view perks your plan is eligible for. Choose a perk.
   2. Fios account - Perks your plan is eligible for display under Recommended perks. Choose a perk.
2. Select the wireless line or Fios account to add the perk to. Follow the prompts to add and activate the perk.

Watch our videos to learn more about adding perks to your myPlan mobile plan or myHome home internet plan:

• myPlan: Enroll in myPlan and activate your perks
• myPlan: Removing and adding perks post enrollment
• myHome: How to add perks
• How to activate your Apple Music Family perk

For step-by-step perk enrollment instructions visit: My Verizon App - Manage Perks or My Verizon Website - Manage Perks (Mobile and 5G/LTE Home only).

Keep in mind:

• Only Account Owners and Account Managers can add and remove perks. Anyone on the account can activate perks. Learn about managing account roles.
• You can only access the perks that are available with your plan.

Yes. Here's what happens when you already have an Apple Music individual subscription (paid or promotional subscription) on your Verizon mobile line.

If you:

• Enroll in the perk, the original Apple Music subscription is replaced by the perk subscription. You'll be able to enroll in the perk with the same Apple ID to keep your Apple Music account. The original subscription resumes when the subscription through Verizon is canceled.
• Don't enroll in the perk, your original Apple Music subscription automatically cancels and isn't replaced.

If you change some lines to eligible mobile phone plans, but don't change the line with the original Apple Music subscription, the original subscription continues. You can cancel the original subscription anytime in My Verizon.

An Apple One $10/month perk subscription and an Apple Music subscription can't both be on the same line. However, these subscriptions can be on different eligible lines on your account.

When you already have Apple One through Verizon with One Unlimited for iPhone* then change the associated phone line to an eligible mobile phone plan and choose the Apple Music family perk, the original subscription is automatically canceled and the Apple Music perk is added to that line.

*No longer available to add to accounts.

Yes. Here’s what happens when you already have Apple Music (individual or family subscription) through Apple or other third parties, then change the associated phone line to an eligible mobile plan and choose the Apple Music Family perk.

The original subscription suspends and resumes when the perk subscription is canceled. Or, you can cancel the original subscription by contacting the third party.

Yes. Here's what happens when you already have Apple One through Apple or another third party. When you change the associated phone line  an eligible Verizon mobile plan and choose the Apple Music Family perk, the Apple Music Family plan through Verizon and the original Apple One plan run at the same time.

You can cancel the original Apple One subscription directly with Apple or the third party.

Note: You'll be able to enroll in the perk with the same Apple ID to keep your original Apple Music account.

*If you have Welcome Unlimited you can also add perks in My Verizon. Welcome Unlimited is no longer available to add to your account.

Apple Music is available on Windows and Android devices, Sonos speakers, Amazon Echo, Google Nest, smart TVs and more.

To use devices other than your iPhone to access your saved music, sign in to iTunes® or the Apple Music app with the Apple ID being used for the Apple Music Family perk from Verizon.

When you add the Apple Music Family perk to your eligible mobile line or home internet account.

• Billing and access starts when the eligible mobile line or home internet plan or Fiosaccount is active and you order the perk.
• The $10/month per line charge appears on your:
  • Mobile bill if the perk is added to your mobile phone plan, 5G Home, 5G Home Plus, LTE Home or LTE Home Plus (wireless internet) plan.
  • Fios Home Internet bill if the perk is added to your Fios Home Internet account.
• You will have access to the perk as soon as billing starts by activating each subscription.

The perk renews automatically each month until you cancel it. You can cancel your perk subscription anytime through My Verizon.

If you cancel your Apple Music perk, you lose access to the services the day you cancel the perk. The $10/month charge is prorated and shows on your next bill.

To cancel:

• Mobile phone, 5G Home, LTE Home accounts - Visit My Verizon, then select Services & Perks to manage the perk.
  • For step-by-step perk unenrollment instructions visit: My Verizon App - Manage Perks or My Verizon Website - Manage Perks.
• Fios Home Internet account - Visit My Verizon. On your homepage, scroll down to view your perks. Select the perk to manage.
  

Here's what happens if you change your eligible plan or Fios account. If you:

• Change the line with the perk from a qualifying plan to another qualifying plan, your perk won't change.
• If you change to a non-qualifying plan, then your $10/month perk will cancel. The $10 charge is not prorated or refunded.

You can change or cancel anytime through My Verizon.

If you cancel Verizon service during the bill cycle, the $10 monthly charge is prorated. The subscription is canceled immediately.

If you suspend the line that has the perk during the bill cycle, the $10 monthly charge isn't refunded. The subscription is also suspended.

You can contact:

• Verizon Customer Support for questions about eligibility, enrolling in the perk or charges on your Verizon bill.
• Apple customer care for questions about services and technical support.