Consumer Health Data Privacy Notice for Nevada and Washington Residents
Introduction
This Consumer Health Data Privacy Notice supplements the Verizon Privacy Policy, as well as the Care Smart Privacy Policy and the Gizmo Privacy Policy, regarding the processing of Consumer Health Data as defined by and required under the applicable laws in Washington and Nevada.
For the purposes of residents of the state of Washington, “Consumer Health Data” as used in this Consumer Health Data Privacy Notice means personal information that is linked or reasonably linkable to a consumer and that identifies past, present or future physical or mental health status, including information about medical conditions as well as non-medical information. For the purposes of residents of the state of Nevada, “Consumer Health Data” as used in this Consumer Health Data Privacy Notice means personal information that is linked or reasonably linkable to a consumer and that is used to identify the past, present or future health status of the consumer.
Nevada Consumer Health Data includes information about and biometric data related to health conditions or status, medical or other interventions, surgeries or other health-related procedures, the use or acquisition of medication, bodily functions, vital signs, symptoms, reproductive or sexual healthcare, and gender-affirming care.
Washington Consumer Health Data includes individual health conditions, treatment, diseases, or diagnosis; medial or other interventions; health-related surgeries or procedures; use or purchase of prescribed medication; bodily functions, vital signs, symptoms, or measurements; diagnoses or diagnostic testing, treatment, or medication; gender-affirming care information; reproductive or sexual health information; biometric data; genetic data; precise location information that could reasonably indicate a consumer’s attempt to acquire or receive health services or supplies; data that identifies a consumer seeking health care services; or any information that is processed to associate or identify a consumer with any of this information.
Verizon may collect Consumer Health Data to provide services including Care Smart, Gizmo and Verizon Cloud. We may collect Consumer Health Data to better serve you, such as when you request certain accessibility accommodations. For example, you might request that we provide your bill in braille. We may also collect biometrics, as defined as Consumer Health Data under Washington and Nevada law (“Biometric Data”), if you choose to enroll in our voice authentication service (Voice ID), or if you use facial recognition and government ID verification for one-time heightened authentication to protect against fraud or theft. If you are a Verizon Cloud customer and you choose to activate the Tag & Search feature, the app will allow you to search your photos for people you tag using facial recognition. We do not use Tag & search information to identify a consumer. Tag & Search is not available for photos in all geographic locations.
Verizon Cloud is a mobile app offering cloud storage and back-up services for phones, tables and laptops.
Gizmo products and services include Gizmo wearables, as well as the GizmoHub app which allows parents to monitor usage of their Gizmo devices, locate Gizmo wearables, and more.
The Verizon Care Smart app allows you to locate and monitor usage of compatible smartwatches and devices (including the Verizon Care Smartwatch and other select Android and Apple wearable devices). It provides Get Help - Caregiver Alert Service; Get Help - Professional Monitoring Service for compatible Apple watches; and Get Help - Professional Monitoring Service for compatible Android watches. These Get Help services provide trusted contacts with fall-detection alerts and location updates and also provide a Get Help emergency-contact button on the watch face of select Android and Apple wearables. With Get Help - Professional Monitoring, you can call a Get Help agent if you need assistance.
Consumer Health Data we collect, how we collect it, and how it is used
We only collect, use and disclose Consumer Health Data as needed to provide you with the products or services that you request or with your consent We collect Consumer Health Data from you, such as when you consent to biometric authentication, provide it in the Care Smart, GizmoHub, provide us with accommodations information, or volunteer the information in connection with surveys. We collect the following categories of data which may be Consumer Health Data under Nevada and/or Washington law.
| Type of Data | Why We Collect It |
|---|---|
|
Individual Health Conditions Example: information about your health-related conditions, symptoms, status, diagnoses, testing, blood type, or treatments, including prescription information |
We collect this information if you choose to provide it in the GizmoHub app about a Gizmo Watch wearer, or in the Care Smart app. We present this information on the Care Smart app to members of your authorized trust circle. We also present this information on some Gizmo wearables when the SOS button is triggered. Similarly, the Consumer Health Data you add to the Care Smart app is viewable by primary caregivers and trusted contacts that you authorize. We also may collect this information if you volunteer it in connection with surveys. |
|
Bodily Function, Vital Signs and Measurements Example: your height/weight, information collected by wearable sensors |
We collect this information if you choose to provide it in the Care Smart app. We present this information on the Care Smart app to members of your authorized trust circle. |
|
Biometric Data Example: information generated from the measurement of your physical or behavioral characteristics that can be used to identify you, such as your face or voice |
Biometric Data are used to identify and authenticate consumers in connection with certain authentication programs. They are also used for security related purposes, including to protect you and us from fraud or theft. We do not collect or associate biometric data with any Gizmo watch wearer. |
|
Accommodations and Accessibility Data Example: your request for a braille bill |
We may collect health information from you if you need assistance accessing our services, stores or websites or if you volunteer this information in connection with surveys. |
|
Health and Safety Data Example: information about accidents that occur in our stores or information collected if you have an adverse reaction to our products or services |
We may collect health information in connection with accidents or health emergencies in our stores or offices. We may collect other health and safety information as required by law. |
Information we share
We do not sell any Consumer Health Data. We may share Consumer Health Data with service providers who do work on our behalf. They are required to protect information they receive from us or collect on our behalf and use it only for the purposes we allow. In addition we may disclose Consumer Health Data in the following scenarios:
With guardians, trusted contacts, primary caregivers, trusted caregivers and emergency personnel. Consumer Health Data may be shared with those you authorize from the Care Smart mobile app or the GizmoHub app, or displayed on Gizmo wearables when the SOS button is triggered.
Competent Governmental and Public Authorities. We may share Consumer Health Data with governmental authorities if we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity or a violation of our Terms and Conditions (posted at the footer of our Site) or other contracts.
Third Parties Pursuant to Legal Process. We may share Consumer Health Data to the extent necessary to respond to subpoenas, court orders, or other legal processes; in response to a request for cooperation from law enforcement or a government agency; or to otherwise comply with our other legal and regulatory obligations.
Consumer Health Data is not collected across different Internet websites or online services that you use.
How to exercise your rights
You have specific rights with respect to your Consumer Health Data:
- You have the right to know if we are collecting, using or disclosing Consumer Health Data, to access that data, and to receive a list of the affiliates and the categories of third parties with whom we have shared or sold Consumer Health Data and their contact information.
- If we are processing Consumer Health Data with your consent, you have the right to withdraw that consent.
- You have the right to request that we delete Consumer Health Data.
We will not discriminate against you for exercising any of your rights.
To exercise these rights:
- Verizon customers can access and delete information associated with your account, including any Consumer Health Data we may have about you, by visiting our Privacy Dashboard or calling 1-800-333-3972. For your security, we do not disclose specific biometric information because this information is generally used to identify customers or as a password that allows customers to access their account.
- Gizmo customers can access, download, and delete Consumer Health Data by signing into the GizmoHub app on a mobile device. In the GizmoHub app, tap “More” from the home screen, then select “State privacy rights” in the “Terms & privacy” menu.
- Care Smart customers can do the same by signing into the Care Smart app. In the Care Smart app, tap “Profile” from the home screen, then select “State privacy rights” in the “Terms & privacy” menu.
We will authenticate your request and process it as required by law. Please allow 45 days for a response. If we deny your request, you may appeal that denial by following the instructions listed in the denial communication or through the same mechanism you used to submit your request. If your appeal is unsuccessful, you can file a complaint with the Attorney General.
- Nevada residents may contact the Nevada Office of the Attorney General.
- Washington residents may contact the Washington State Attorney General.
For Care Smart and Gizmo users, you can use the mobile apps to change or revoke permissions for a given watch or adjust guardians, trusted contacts, primary caregivers or trusted caregivers, or to delete the Consumer Health Data that you provided. For voice biometric authentication, you can withdraw consent by calling 1-800-VERIZON and, after authentication, requesting that you ben unenrolled from voice authentication, also known as Voice ID.
You may have additional privacy rights under state privacy laws. You can read more in the full privacy policy.
Changes to this privacy notice
We may make changes to this privacy notice, so please check back periodically. You will be able to see that we made changes by checking the date that this notice was last updated below. If we decide to use or disclose information that identifies you personally in a way that is materially different from what we stated in our privacy notice at the time we collected that information from you, we will give you a choice about the new use or disclosure by appropriate means, which may include an opportunity to opt-out.
How to contact us
if you have any questions or concerns about this notice or the practices described herein, you may contact us by submitting a privacy inquiry form. Alternatively, you can mail communications to:
Verizon Privacy Office
1300 I Street, NW, Suite 500 East
Washington, DC 20005
Last Update: March, 2024