Let’s take a look at the
full Verizon Privacy Policy.

The types of information we, or service providers acting on our behalf, collect depends on your use of our products and services and the ways that you interact with us. This may include information about:

• Contact, billing and other information you provide
• How you use our services and your devices
• How you use our sites and apps
• How our network and your devices are working
• Location of your wireless devices

Business customers may have contracts with us that include privacy provisions that are specific to that relationship and differ from what you find here. Your contract will govern in those cases. 

This includes: 

• Credit information from outside agencies
• Demographic and interest data as well as device type, carrier, city and state information from third party data providers
• Information from social media platforms when you interact with us via social media or use your social media login to interact with Verizon sites or offers
• Contact, marketing lead and other information we purchase or receive
• Fraud information

We use information to:

• Deliver and maintain products and services
• Establish and maintain your account and billing records
• Measure credit and payment risk
• Provide account-related services and information
• Help you with service and technical support issues or questions
• Manage and protect our networks, services, employees and users
• Detect and prevent fraud
• Help us improve and personalize your services and our marketing

• Research, develop and market new products and services
• Authenticate you
• Determine your eligibility for new products and services
• Better predict and deliver personalized content and offers that may interest you

We may use automation, including artificial intelligence, to assist us with these uses. Among the uses we make of automation, we use predictive analytics to monitor our network for faults and outages which helps us proactively and rapidly fix issues, and we may use machine learning techniques with information we have about you and other customers to provide you with more relevant marketing messages or predict what services might most interest you.

Our Custom Experience program uses information about sites you visit and apps you use on your mobile device to help us better personalize our communications with you, give you more relevant product and service recommendations, and develop plans, services, and offers that are more appealing to you. You are included in the program unless you opt out.

Our Custom Experience Plus program uses a broader set of information for the same purposes, including information about sites you visit and apps you use, your Verizon Fios services, location information, and Customer Proprietary Network Information, including phone numbers you call or those that call you. You must opt in to be part of this program.

More information about our Custom Experience programs is available in our program FAQs.

We, and third party companies acting on our behalf, collect information from our sites and apps for operational purposes such as improving website and app security, authenticating you, detecting and deterring fraud, improving site performance and providing content or analytics.

We and these third-party companies may use cookies, pixels, web beacons, tags, scripts, or similar technologies on our pages and the browsers you use and may access advertising or other identifiers from your mobile device operating systems. 

We may de-identify or aggregate information so that Verizon or others may use it for business and marketing purposes. For example, the data we aggregate might be used to analyze, personalize and improve our services, to provide business and marketing insights to others and to help make advertising more relevant to you. You have choices about some of these uses.

We share information within Verizon, including with our affiliates, for a variety of purposes, including providing you with the latest information about our products and services and offering you our latest promotions. You can limit the sharing of Customer Proprietary Network Information and certain credit information if you do not want us to use them to market services to you that are different from the ones you have.

We use service providers to help us offer, provide, repair, restore and bill for services. We share information with them as necessary for them to perform work for us. They are required to protect information they receive from us or collect on our behalf and use it only for the purposes we allow.

When you purchase or use services that are offered by Verizon and one of our partners, both parties may collect information about you. When this is the case, you should also review the partner company's privacy policy because it may describe uses of information that are different from ours.

We may share with or we may allow our service providers to collect personal information, including  your activity on our sites and in our apps. These companies may use technologies, such as cookies, pixels, web beacons, tags, scripts, or similar technologies on our pages and the browsers you use. These service providers help us improve website and app security, authenticate you, detect and deter fraud, improve site performance, provide content or analytics, and other purposes as described in the “How does Verizon use information” section.

We share information about your devices’ 5G connectivity with mobile device operating system providers and app developers so that they can optimize your 5G experience. We may transfer your device connectivity to in-building network providers such as neutral host and Wi-Fi networks, and they may collect information as needed to provide service to you.

We share risk scores with other companies for fraud purposes. 

We also share de-identified information with companies to assist with the delivery of advertising campaigns or aggregate reports. 

We may share, or allow certain third-party advertising companies to collect information about your activity on our sites and in our apps, including advertising identifiers from your mobile device operating system. They can use that information to help us provide more relevant Verizon advertising on our own and third-party sites and apps. These companies may combine information from our sites with similar information they collect on other sites to determine whether you fit into an audience that advertisers, including Verizon, are trying to reach, to serve targeted advertising to you on our sites and other sites and platforms, or to find other potential customers. To do this, we and these companies use technologies, such as cookies, pixels, web beacons, tags, scripts, or similar technologies on our pages and the browsers you use, or we may share information using application programming interfaces (APIs).

We require that advertising companies disclose when they are using interest-based advertising techniques to deliver ads on our sites and apps as well as when they deliver Verizon ads on other sites. We also require them to offer you the ability to opt out of this use of your information.  

Verizon sites and services may also include social networks or other third-party plug-ins and widgets that may provide information to their associated social networks or third parties even if you do not click on or otherwise interact with the plug-ins and widgets. 

Our customers and website visitors can limit the sale and sharing of personal information as well as the use of this information for certain types of targeted advertising. Certain states give consumers who reside in those states the right to make these opt out choices. California law also gives business customers the right to limit the sale and sharing of personal information.

Please visit the Choices section of this policy to learn how to opt out.

The Fios TV apps and website include Comscore and Nielsen software that collects information for these companies’ market research and audience measurement purpose, including information about the content you viewed; the apps, website and device you used; your advertising identifier (if available); IP address; and operating system. You have a choice about participating.

We may publish your name, address and wireline telephone number(s) or provide this information to directory publishers, assistance services, or others. These companies can use this information in other formats or for other purposes, and they may make it available to others. We do not publish directories with wireless telephone numbers or make them available to others for listing in directories, unless you request that we do so.

We also provide your name and wireline or wireless telephone number for Caller ID and similar services.

In certain circumstances, we disclose information that individually identifies you, your device, and other information we collect, such as:

• To comply with the law
• To protect you, others or us
• To credit companies and collection agencies
• When needed by outside auditors and regulators
• If Verizon enters into a merger, acquisition or sale of all or a portion of our assets or business
• With your consent

The programs described here use information to predict whether you fit within an audience an advertiser is trying to reach and help them show relevant advertising to you. The programs may also measure advertising campaign effectiveness. You can opt out of participating in these programs.

This program uses Verizon and third-party information to create aggregate business and marketing insights. The information we use and the insights we develop do not identify you individually and may be shared with third parties.

We use certain Verizon Wireless account, device and profile data on behalf of companies with which you do business, for example, to help your bank confirm that you are calling rather than a fraudster, which may help protect you against theft and account takeover. Third parties that verify your identity are contractually required to protect the information and use it only for providing their verification services. You have a choice about participating.

Telemarketing 
Opt out of marketing-related calls by calling 1-800-VERIZON. It can take up to 30 days to remove you from existing marketing campaigns.

Emails
Opt out of receiving marketing-related emails by following the unsubscribe instructions at the bottom of marketing emails you receive.

Text messages
Opt out of receiving marketing-related texts by following the unsubscribe instructions included in texts you receive.

Postal mail
Opt out of receiving marketing-related mail by calling 1-800-VERIZON. Note that even if you unsubscribe, you could still receive mail when we use a bulk mailing service that delivers to all homes within a ZIP code.

Door-to-door marketing
Opt out of door-to-door marketing by calling 1-800-VERIZON.

Credit information 
Wireline customers can limit the sharing of credit information within Verizon for the marketing of new products and services. Check the instructions in the notice on your monthly bill, or call 1-844-366-2879 to opt out.

Customer Proprietary Network Information (CPNI)
You can limit the sharing of CPNI within Verizon for marketing services to you that are different from the ones you have. 

Verizon Wireline and certain business customers:
call 1-866-483-9700 to update your account preferences.

Verizon Wireless and certain business customers:
call 1-800-333-9956 to update your account preferences.

Other customers:
Follow the instructions in the Verizon notice or contract language seeking consent.

Custom Experience
You will be part of the Custom Experience program unless you opt out. You can opt out on the My Verizon site or in your My Verizon app by accessing privacy preferences, or you can call us at 866.211.0874.

Custom Experience Plus
You must opt in to the Custom Experience Plus program to be a part of it and you can change your choice at any time on the My Verizon site or in your My Verizon app by accessing privacy preferences.

Relevant Online Advertising
To opt out of participating in the Relevant Online Advertising program:

• Log in to your My Verizon account online
• Go to the Services area of My Verizon online
• Click on Internet
• Select the Manage Online Advertising Preferences link within My Internet Service

Relevant TV Advertising
To opt out of participating in Relevant TV advertising:

• Log in to your My Verizon account online
• Go to the Services area of My Verizon online
• Click on TV
• Select the Manage TV Advertising Preferences link within My TV Service

Business and Marketing Insights program
Account owners can update preferences for each line on their account using the privacy choices page in My Verizon or in the My Verizon app; or by calling 1-866-211-0874.

Identity Verification service
If you do not want us to use your information to help third parties verify your identity on behalf of companies with which you do business, you can go online to My Verizon ->My Profile ->Privacy Settings.

Fios TV Market Research and Audience Measurement
If you do not want personal information shared for audience measurement and market research purposes, you can opt out for all devices you use for Fios TV using your Fios TV Account Settings on the Fios TV Website or in the Fios TV apps (in settings under “Audience Measurement”).

You can also make choices on individual devices. On Apple mobile devices, you can only participate if you opt in using the pop-up notice in the Fios TV apps and you can change your choice using Apple device settings. On Android mobile devices, you can opt out by using your device setting to “Opt out of Ads Personalization”. On Amazon Fire devices, you can opt out using the “Interest-based Ads” setting.

If you do not participate, only de-identified viewing information will be shared.

Website information used for interest-based advertising 
You can limit the sale and sharing of personal information as well as the use of this information for certain types of targeted advertising. Some state laws give consumers who reside in those states the right to make these opt out choices. California law also gives business customers the right to limit the sale and sharing of personal information.

You can opt out by visiting Your Privacy Choices . This page also describes how we honor Global Privacy Control signals you may set on your browser. We do not respond to Do Not Track signals. 

You can also visit the industry-wide Digital Advertising Alliance opt-out page or click on this icon ad choices icon available in or around online advertisements placed using interest-based advertising techniques to learn more and opt out of the use of your information for this type of advertising. Similarly, you have choices about allowing this type of advertising on your mobile device. On Apple devices, you will only be included in this activity if you opt-in. You can review or change an app’s tracking permission by going to your device Setting>Privacy>Tracking. On Android devices, you can opt out using your device setting to “Opt out of Ads Personalization.”

Location
We collect network location information about your mobile devices so that we can provide your services and operate our network. If you do not want this information collected about your mobile devices, please turn your mobile devices off.

The operating system on your mobile device collects device location information and shares it with apps you have permitted to have this information, including some Verizon apps. You can toggle the setting to “off” using the settings menu on your device. You can also use the settings menu to toggle location information to “off” for specific apps, but you may need to enable it for navigation or other location features to work in those apps. 

You can rename your router to include “_nomap” or “_optout” if you don’t want us to use the location of your Wi-Fi router access point to improve the accuracy of our services or apps. For example, change “Myrouter” to “Myrouter_nomap”.

Credit Prescreening
You have a choice about whether companies use your information to prescreen you for credit, including our credit card. You can opt out at www.optoutprescreen.com or by calling 1-888-567-8688

We use technical, administrative and physical safeguards to help protect against unauthorized access to, use or disclosure of information we collect or store. In addition, we train our employees on the importance of privacy and security, as well as the proper ways to access, use and disclose customer information. Our practices and policies prohibit employees with whom we share this information from using sensitive information unless they are authorized to do so and have a business need. 

Our policies require that we retain records for as long as they are needed for legal, tax, audit, investigative, and security purposes and then securely delete or destroy them. We incorporate personal information into different types of records, not always by distinct data elements. For example, your name is part of your account, billing, technical support and call detail records.

Although we strive to keep information secure, we can’t guarantee that our safeguards will prevent every unauthorized attempt to access, use or disclose personal information. We use our security and incident response plans to handle such incidents. You can help secure your account using advice, tips and tools we provide.

If you become aware of a security issue, please visit our page to Report Security Vulnerabilities and follow the instructions to report your issue. We will work with you to address your concern. 

If you see content you believe to be related to child sexual abuse, or if you see any other illegal content involving children when using a Verizon service, report it by sending an email to abuse-csam@verizon.com and include the words “child sexual abuse material” in the subject line. You can also make a report directly to the National Center for Missing and Exploited Children through their CyberTipline.

Some of our websites, apps and services let you participate in discussions, message boards and chat rooms, or leave reviews. These are public spaces so your comments can be read, collected and shared by anyone. By sharing information in these forums, you are giving consent to the disclosure of this information.

Customers can review and update their account information in the following ways:

Verizon Wireline
call 1-800-VERIZON
or access your Verizon home account online

Verizon Wireless
call 1-800-922-0204
or access your Verizon mobile account online

Verizon Enterprise Services
Contact your account manager

Verizon Connect
call 1-800-711-5800

Customers of specific apps
Use your app settings

Customers who have Fios or other fiber-to-the-home services can submit a privacy inquiry form to set up an appointment to review the personally identifiable information we have about you. You can only review records that contain your personally identifiable information, and you’ll have to provide proper identification to do so. We’ll work with you to update your records if necessary. You may be charged for copies of documents that you request.

The “Cable Act” (Section 631 of the Communications Act of 1934, as amended) limits the collection and disclosure of personally identifiable information by cable operators and requires operators to tell you, to the extent that the Cable Act applies to the services you purchase, about the personally identifiable information they collect.

 We may use our cable system to collect personally identifiable information necessary to render cable service or other services provided to you over the cable system and to detect and prevent unauthorized access to services. We may collect additional personally identifiable information with your prior consent. We may use or disclose personally identifiable information without consent where necessary to render services and to conduct legitimate business activities related to the services we provide.

We may also disclose your name and address as long as you have the ability to prevent or limit this disclosure and the disclosure does not reveal, directly or indirectly, your viewing or other uses of the services we provide. We share name and address information with service providers as part of our Relevant TV advertising program. These providers work on our behalf to help our advertisers optimize their ads by preventing the same ads you see on Fios from being shown to you in other places. You can opt out of participating in the Relevant TV advertising program. 

We may also share personally identifiable information if it is required by law to comply with valid legal process.

 We retain personally identifiable information only as long as reasonably necessary for business, accounting, tax or legal purposes. If you would like to access your personally identifiable information, Please submit a privacy inquiry form to arrange a time and convenient location to do so during business hours. If you believe any of your personally identifiable information is inaccurate, we will work with you to ensure that corrections are made.

If you believe that your Cable Act privacy rights have been violated, please submit a privacy inquiry form and we will work with you to address your concerns. If you believe that you have been aggrieved as a result of a violation of the Cable Act, you may enforce the limitations imposed by the Cable Act through a civil action in a United States district court seeking damages, attorney's fees, and litigation costs. Other rights and remedies may also be available to you under federal or other applicable laws.

The California Consumer Privacy Act (CCPA) provides California residents with specific rights. 

You have the right to know what personal information we collect, how we use it, and how long we keep it. This privacy policy provides details about our collection and use practices. California law requires that we also describe the categories of personal information we collect and use and the sources of that information. We collect personal information when you interact with us and use our products and services, from third-parties and from our network and the devices you use. Some of the information we collect is considered sensitive personal information under California law. 

We use the information we collect for business and commercial purposes as they are defined by the CCPA. We share information with service providers who do work on our behalf; and others for credit and collections, directory assistance and caller ID purposes;, with your consent; and as further described in other sections of this policy.

Our policies require that we retain records containing personal information for as long as they are needed for legal, tax, audit, investigative, and security purposes and then securely delete or destroy them. We incorporate personal information into different types of records; it is not always retained by distinct data elements. For example, your name is part of your account, billing, technical support and call detail records.

You have the right to access, delete and correct information. You can request access to specific pieces and categories of personal information we collect by using our Privacy Dashboard and following the instructions there, or by calling 1-800-333-3972. We will provide this information to you in a portable and readily usable format. You can use this same contact information to request that we delete personal information we have about you unless we need it for specific reasons, and to correct inaccurate personal information we have about you. 

You have a right to inform us that you do not want your personal information sold or shared. California law defines “sale or sharing” broadly to include sharing personal information for monetary or other valuable consideration and the sharing of information we have about you for cross contextual advertising purposes. This definition does not cover all sharing of personal information. We do not knowingly sell or share personal information related to children under 16 years of age. 

Since 2023 and presently, we engage in online selling or sharing when we share information with advertising technology companies present on our websites who combine that information with information they collect about your visits to other sites or that they otherwise have about you to provide more personalized advertising to you. This occurs through the use of cookies, pixels, tags, application programming interfaces (APIs), scripts and similar technologies. We may engage in offline sale and sharing when we obtain personal information from or share personal information we have about you with other companies to better t target ads to you, to find others like you who might value our services, or when we use personal information as part of our own internal programs.

You can opt out of sale and sharing by accessing our Your Privacy Choices page. This page also describes how we honor Global Privacy Control signals you may set on your browser. We do not respond to Do Not Track signals.

You have the right to limit the use of sensitive personal information. This right lets you ask us to limit the use and disclosure of sensitive personal information if we use that information for purposes beyond what is needed to provide the products and services you request or for other reasons specified in the law. We do not use or disclose sensitive personal information for other purposes without your consent so we do not offer you an option to limit the use of sensitive personal information.

You have the right to not be discriminated against. We do not discriminate against you if you exercise any rights described in this section.

Where to exercise your rights. You or your authorized agent can exercise your right to know, access, delete, and correct data by:

• visiting our Privacy Dashboard or
• calling 1-800-333-3972.

You can exercise your right to opt-out of selling and sharing by visiting Your Privacy Choices . Your authorized agent can exercise your right to opt-out of selling and sharing by submitting a privacy inquiry form.

We require you to verify your identity using the processes we describe in the dashboard or the privacy choices page before we fulfill your request. Depending on the type of request you make, you may be required to log into an existing account and prove access to your mobile phone, to your email address on file with us, or to a government-issued ID.

Reporting. You can access our 2023 CCPA report to learn about the individual rights requests we received during that year.

Questions. If you have questions about your rights under California Law or about our privacy policies and practices, please submit a privacy inquiry form or call 800-922-0204 if you are a Mobile customer or call 800-837-4966 if you have Home-based services, such as Verizon Fios.

California customers may request, once per year, that we disclose the identity of any third parties with whom we have shared personal information for the third parties’ direct marketing purposes within the previous calendar year, along with the type of personal information disclosed. 

California residents under age 18 who are registered users of online sites, services or applications may request and obtain removal of content or information they have publicly posted. Your request should include a detailed description of the specific content or information to be removed. Please be aware that your request does not guarantee complete or comprehensive removal of content or information posted online and that the law may not permit or require removal in certain circumstances.

Colorado, Connecticut, Oregon, Texas, Utah and Virginia have comprehensive privacy laws that provide residents with additional specific rights.

Your right to know what personal information we collect, how we use and share it, and how long we keep it. This privacy policy provides details about our collection and use practices. The state laws generally require that we provide you information about the categories of personal information we collect and the purposes for which we collect each category. 

We collect personal information when you interact with us and use our products and services, from certain third-party sources and from our network and the devices you use. Some of the information we collect is considered sensitive personal information under the state laws. We retain information only as long as reasonably necessary for business, accounting, tax or legal purposes and then securely delete it.

Third parties we use to do work on our behalf may use information for the same purposes. We may also share information with others for credit and collections, directory assistance and caller id purposes; with your consent; and as further described in other sections of this policy. 

Your rights to access, delete and correct information. You can request access to specific personal information we have about you using our Privacy Dashboard and following the instructions there, or by calling 1-800-333-3972. We will provide this information to you in a portable and readily usable format. You can use this same contact information to request that we delete personal information we have about you, unless we need it for reasons specified by the laws, and to correct inaccurate personal information we have about you. 

Use of sensitive personal information. These state laws prohibit us from using sensitive personal information without your consent, except as specified in the law. We use sensitive personal information as authorized by the law or after we obtain your express consent.  

You have the right to tell us not to use personal information to create profiles about you that we use to inform decisions that have legal or similarly significant effects. We do not use personal information to profile you to further decisions that have legal or similar significant effects.  

You have a right to tell us not to sell personal information or process it for certain targeted advertising purposes. The laws vary in the way they define sale and certain targeted advertising, but generally, they require that we provide you with the ability to limit activities that involve sharing personal information for monetary or other valuable consideration and using personal information about you from your activity across other websites or apps to target ads to you. The definitions do not cover all sharing of personal information. We do not knowingly sell or share personal information related to children under 16 years of age.  

We engage in online selling or targeted advertising activities when we share information with advertising technology companies present on our websites who combine that information with information they collect about your visits to other sites or that they otherwise have about you to provide more personalized advertising to you. This occurs through the use of cookies, pixels, tags, beacons, application programming interfaces and similar technologies. We may engage in offline sale and targeted advertising  when we obtain personal information from or share personal information we have about you with other companies to better target ads to you, to find others like you who might value our services, or when we use personal information as part of our own internal programs.

You can opt out of sale and sharing by accessing our; Your Privacy Choices  page. This page also describes how we honor Global Privacy Control signals you may set on your browser. We do not respond to Do Not Track signals. 

Some states allow you to appeal a denial of your request to exercise the privacy rights provided by the state  law. If you are a resident of Colorado, Connecticut, Oregon, Texas, or Virginia and we deny your request, you can appeal the denial of a request to exercise privacy rights by following the instructions listed in the denial communication, by submitting a request through a privacy inquiry form, or by calling 1-800-333-3972. 

You have the right to not be discriminated against. We do not discriminate against you if you exercise any rights provided to you by state law. 

Where to exercise your rights. You can exercise your right to know, access, delete, and correct data, or in Colorado, Connecticut, Oregon and Texas you may appoint an authorized agent to act on your behalf,  by:

• visiting our Privacy Dashboard or
• calling 1-800-333-3972.

You can exercise your right to opt-out of selling and sharing by visiting; Your Privacy Choices

We require you to verify your identity using the processes we describe in the dashboard or the privacy choices page before we fulfill your request. 

Questions. If you have questions about your rights under the  Colorado, Connecticut, Oregon, Texas, Utah or Virginia state privacy laws or about our privacy policies and practices, please submit a privacy inquiry form.

The Maine Broadband Internet Access Service Customer Privacy Act, effective on July 1, 2020, gives you additional privacy rights when we are your broadband Internet access service provider. The Maine law gives you the right to control certain ways that we use or share information we have about you and requires that we provide you with a notice of your rights and our obligations under this law. We do this in this section.

The Maine law also requires us to take reasonable measures to protect customer personal information. We describe this in an earlier section of this privacy policy.

We will not use, disclose, sell, or permit access to your Maine broadband customer personal information except for purposes allowed under the Maine law or with your affirmative consent. We may ask you for this consent when we interact with you. For example, we may ask to use broadband customer personal information to market additional services to you when you call us or come into our stores.

The Maine law also provides you with a right to opt-out of any use or sharing of data that is not customer personal information under the law. At this time, we do not collect information about you as a broadband customer that is not customer personal information. If we begin collecting such information in the future, we will give you the right to opt out of its use and sharing. 

We will not refuse to provide you with broadband service, charge you a penalty, or offer you a discount based on whether you agree that we can use or share your broadband customer personal information.

Nevada law allows consumers to opt out of the sale of personally identifiable information by online service providers such as website operators.

Verizon doesn’t sell personally identifiable information today and we don’t have plans to start. If Verizon ever starts selling such personal information, current Verizon customers will be opted out. If you have questions, please submit a privacy inquiries form.

Residents of Nevada and Washington have privacy rights regarding the processing of Consumer Health Data. You can read more about our data practices and your rights in our Health Privacy Notice.

These Verizon entities are registered as active with the Oregon Secretary of State:

We may make changes to this privacy policy, so please check back periodically. You will be able to see that we made changes by checking the effective date below. You can also read about recent changes . If we decide to use or disclose information that identifies you personally in a way that is materially different from what we stated in our privacy policy at the time we collected that information from you, we will give you a choice about the new use or disclosure by appropriate means, which may include an opportunity to opt-out.

Updated June, 2024

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